Contact Us

The editorial address is editor@playactioninternational.org. There is no contact form or telephone line. A plain email reaches the person who wrote the page you are asking about, which is how we prefer to work.

What to write to us about

• A correction. A fact on any page that is wrong. Say which page and quote the line. We check it against the source before changing anything.
• A changed term. If an operator has rewritten a clause since the review was published, send the new wording or a dated screenshot. The review is re-read and the last updated date moves.
• A payout dispute you want recorded. Send the site, the amount, the date of the request and what the operator told you. We log it against the review. A pattern across several readers changes the score.

What we cannot do

We are not the operator. We cannot release funds, see your account or speak to a casino's support desk on your behalf. We cannot verify a licence in another jurisdiction, and we will not tell anyone how to get round a GamStop exclusion. Operators who want a fact corrected are welcome to write. Operators who want a position changed are not, and the reply will say so.

Response time

Corrections that concern a listed operator are answered within two working days. Everything else within five. If you have not heard back in that time, assume the message did not arrive and send it again with a different subject line. Replies come from the same address, so add it to your contacts if your mail provider is strict about unknown senders.

A payout dispute is acknowledged within two working days and then sits on record. We do not chase the operator for you, because we cannot. The record is what moves a score when the same complaint arrives from a second reader. Send the dates and the amounts rather than a summary, and keep the operator's replies in case the review needs to quote them.

If gambling is a problem

If you are writing because you cannot stop, GamCare's helpline is 0808 8020 133, free and open at every hour of every day. That call matters more than any email to us.